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E-mail keeps stalling at the same message

Question: I keep getting the same 5 emails over and over. I know there are at least twice that many emails but every time I go to get my mail it gets to a specific message and then stalls. What is happening?

Answer: Most likely what you have is called an email jam, where a message is too large for your connection or the message is damaged and can’t be downloaded from the server. Customers of Mother Lode Internet can view their messages online via webmail to check the size, sender, and subject of a jammed email as needed by going to http://webmail.mlode.com and entering your email username and password. Check with your ISP to see if they offer a web based email.

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