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Airbnb to verify all 7 million properties to improve trust

Airbnb says it will spend the next year verifying all 7 million of its listings as it works to improve user trust.

The San Francisco-based home-sharing company says starting next month, it will also rebook guests or refund their money if they check into a property that doesn’t match what was shown online.

The moves come after a rough week for Airbnb.

Last Thursday, a Vice News story revealed a scam by Airbnb hosts who put guests up at inferior properties after claiming the first ones weren’t available.

That same day, a shooting at an unauthorized Halloween party at an Airbnb rental in Orinda, California, left five people dead.

Airbnb CEO Brian Chesky said the company is also launching a 24-hour hotline for guests, neighbors and others to report problems.

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